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Privacy Policy

At CHS CUSTOM HOCKEY STICKS LIMITED, accessible from customhockeysticks.ca, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by CHS CUSTOM HOCKEY STICKS LIMITED and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us by email at support@customhockeysticks.ca. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect on customhockeysticks.ca. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information during the website experience. In most cases, during checkout of your order. 

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • First and foremost, fulfill orders, support our customers, operate, and maintain our website and company.
  • Allow for saved order information for repeat purchases or to reference historical orders.
  • To locate an order in the production and shipment process.
  • To be able to respond to our customer's requests and questions
  • To maintain and properly conduct our finances (accounting) including submitting the appropriate sales tax to the Canada Revenue Agency and Revenue Québec based on our customer's address.
  • Improve, personalize, and expand our website
  • Understand and analyze how our customers use our website
  • Develop new products, services, features, and functionality
  • To notify our customers (if they have opted in) for ongoing promotions
  • Find and prevent fraud

Where and how do we contact you?

  • We will contact our customers by e-mail for order updates, requests, concerns, and also website promotions
  • If an order requires immediate attention and our customers do not answer their emails, we can contact them by telephone
  • If a customer contacts us through any social media platform, we will respond to their request on the same platform, however attempt to finish the communication via email.

Where is your information stored and is it secure?

  • Your name, company name, address, email address, and telephone number are stored on our website which resides in a secure server. We also store this information in our production system which is stored, protected, and powered by Google.
  • Our website has been protected for security attacks, however in the case of a breach, we will notify our customers and fully explain the situation. We constantly maintain the software used on our website to avoid security breaches.
  • We keep all emails to better serve and communicate with our customers which are stored, protected, and powered by Google.
  • We do NOT store, keep, or even see any of our customer's credit card information on our servers. All payments are handled by PayPal and Sezzle which are all securely processed through their secured servers. We cannot be held responsible for any compromises to your credit or debit cards.

CCPA Privacy Rights (Do Not Sell My Personal Information) and requesting to remove your personal information.

Our customers have the right to:

  • Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
  • If you wish that CHS CUSTOM HOCKEY STICKS LIMITED removes and deletes all of your personal contact and order information, you can request so by sending us an e-mail.
  • If you make a request, we have one month to respond to you.
  • If you would like to exercise any of these rights, please contact us.

Cookies and Web Beacons

Like any other website, customhockeysticks.ca uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our website
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

For more general information on cookies, please read “What Are Cookies”.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.  Further information about Google’s privacy policy can be seen here.

Log files

CHS CUSTOM HOCKEY STICKS LIMITED follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Facebook Pixel

Our website uses Facebook pixel to analyze our visitors data. The Facebook Pixel is an advertising service of Facebook Inc., 1 Hacker Way, Menlo Park, 94025, United States.

Using Facebook Pixel, previous visitors of our website can be targeted for our information and advertisements on Facebook itself. If you no longer want to receive advertisements from Facebook you can change your settings here. More information about how Facebook processes this information can be seen here.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

CHS CUSTOM HOCKEY STICKS LIMITED does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

How to contact us

If you have any concerns about your information or our privacy policy, please send us an e-mail at. support@customhockeysticks.ca.